Information we collect
When you request a demonstration or create a client account, we collect the contact and business details you submit, including your name, business name, phone number, email address, service area, operating details, estimated missed-call volume, agreement acceptance, and preferred contact information.
When a client’s workflow is activated, we may also process missed-caller information such as a caller’s name, phone number, message, plumbing need, ZIP code, urgency, callback preference, and follow-up status.
How we use it
- Respond to your demonstration request and discuss whether the service fits your business.
- Set up and operate the client dashboard, missed-call workflow, lead alerts, and service records.
- Operate, secure, troubleshoot, and improve this website and our lead-response process.
- Maintain records of requests and communications where reasonably necessary.
Sharing and selling
We do not sell your submitted personal information. We may use service providers that help host, secure, or operate the website, and we may disclose information when required by law or to protect rights and safety.
Mobile messaging privacy
RingBack Leads (registered A2P brand: Ringback leads) does not sell or share SMS opt-in data, mobile phone numbers, consent records, or personal information with third parties or affiliates for their marketing or promotional purposes. Text-message consent is used only to provide the customer-care communications described at the time of opt-in. Message frequency varies, typically up to 4 messages per request. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Retention and security
We keep submitted information only as long as reasonably needed for the purposes described above. No online system is perfectly secure, but we use access controls and reasonable safeguards intended to protect the information we hold.
Your choices
You may ask us to correct or delete information you submitted. Use the demonstration form, call (929) 566-4251, and state that your request concerns privacy. Text-message choices are described in the SMS Policy.
Policy updates
We may update this policy as the service changes. The effective date above identifies the current version.