1. Parties and service
This agreement is between RingBack Leads (“Provider”) and the plumbing business identified during client onboarding (“Client”). Provider will configure a missed-call follow-up workflow that may send service-related texts, collect caller details, and deliver organized lead alerts to Client.
2. Founding-client pilot and fees
Client pays a $99 activation fee before setup begins. The activation includes a seven-day pilot beginning when Provider confirms the workflow is live. Continued service is $199 per month only if Client elects to keep the service and authorizes recurring billing. The activation fee covers setup work and is nonrefundable after live configuration begins, except where required by law.
3. Client responsibilities
- Client confirms it controls the business phone number and has authority to request routing or forwarding changes.
- Client will provide accurate business hours, service area, contact information, and customer-facing message details.
- Client remains responsible for returning leads, quoting work, performing services, and handling emergencies.
- Client will not use the workflow for purchased lists, cold outreach, harassment, unlawful marketing, or messages unrelated to a person’s contact with the business.
4. Messaging consent and opt-outs
Client is responsible for using the service in compliance with applicable calling, texting, privacy, and consumer-protection requirements. Client must promptly honor STOP and other reasonable opt-out requests and must not instruct Provider to message a person who has opted out. Provider may suspend a workflow that creates a compliance, abuse, carrier, or safety risk.
5. Setup, third-party services, and availability
Setup timing depends on Client cooperation, phone-provider capabilities, carrier approvals, and third-party messaging services. Provider does not control carrier delivery, phone-provider outages, spam filtering, or third-party approval timelines. The service is not an emergency dispatch system and should not be used as a substitute for 911 or a staffed emergency line.
6. Data and confidentiality
Each party will use reasonable care with nonpublic business and caller information. Provider may process caller names, phone numbers, message content, service needs, ZIP codes, and workflow records only to operate, support, secure, and improve the service or comply with law. Client will limit access to people who need the information for legitimate business follow-up.
7. No guaranteed results
Provider does not guarantee a specific number of replies, appointments, jobs, reviews, revenue, or profit. Results depend on call volume, customer demand, Client’s response speed, pricing, availability, reputation, and other factors outside Provider’s control.
8. Cancellation and termination
After the pilot, service is month-to-month. Either party may end service before the next billing period. Client remains responsible for charges already incurred. Provider may suspend or terminate service for nonpayment, unlawful use, abuse, security risk, or a material breach of this agreement.
9. Liability
To the extent permitted by law, neither party is liable for indirect, special, incidental, or consequential damages. Provider’s total liability arising from the service will not exceed the amount Client paid Provider during the three months before the event giving rise to the claim. Rights and liabilities that cannot legally be limited remain unaffected.
10. General terms and electronic acceptance
New York law governs this agreement, without regard to conflict-of-law rules. This agreement and the accepted onboarding details form the entire agreement for the pilot unless both parties approve a written change. Electronic acceptance and records have the same effect as a signed paper copy. If any provision is unenforceable, the remaining provisions continue.